Hush Haunted Attraction (“Hush Haunted Attraction,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, purchase tickets, communicate with us, or otherwise interact with our services.

We may collect information in several ways.

We may collect information that you provide directly to us, including:

• Name
• Email address
• Telephone number
• Billing information
• Ticket and transaction information
• Communications with customer support
• Information you provide when signing up for email or SMS communications
• Other information you choose to provide

Payment-card information may be collected and processed by our ticketing and payment-processing providers. We do not intentionally store complete credit-card numbers or CVV codes on our own website systems unless expressly stated otherwise.

When you visit our website, certain information may be collected automatically through cookies, pixels, tags, scripts, software development tools, log files, and similar technologies.

This information may include:

• IP address
• Browser type and version
• Device type and operating system
• Approximate location derived from IP address
• Referring website or source
• Pages viewed
• Date and time of visits
• Links, buttons, and other site interactions
• Advertising or device identifiers
• Cookie or browser identifiers
• Information regarding how you arrived at or interacted with our website

Some of these technologies may operate when you visit or interact with our website.

We and third-party service providers may use cookies, pixels, tags, and similar technologies to:

• Operate and secure our website
• Remember preferences and improve website functionality
• Understand website traffic and usage
• Measure advertising effectiveness
• Attribute ticket purchases or other actions to advertising campaigns
• Prevent fraud and abuse
• Improve our services and marketing
• Deliver or measure advertising where permitted by applicable law

Third-party providers may receive information about your device, browser, website activity, or interactions with our website through these technologies.

These providers may include analytics, advertising, social-media, and measurement services such as Google, Meta, TikTok, Snapchat, Pinterest, and similar providers that we may use from time to time.

The information received and processed by these providers is also subject to their own privacy policies and practices.

We may use information we collect to:

• Process ticket purchases and payments
• Deliver tickets and purchase confirmations
• Provide customer service
• Communicate important information regarding events
• Operate, maintain, secure, and improve our website
• Detect and prevent fraud or unauthorized activity
• Understand website usage and customer interactions
• Measure the effectiveness of our advertising
• Improve our advertising and marketing
• Send promotional emails where permitted by law and consistent with your communication preferences
• Send SMS communications where you have provided the required consent
• Maintain business and transaction records
• Comply with legal obligations
• Protect our legal rights and the safety of our guests, employees, and business

We may disclose information to third parties that assist us in operating our business, including:

• Ticketing providers
• Payment processors
• Website hosting and technology providers
• Customer-service providers
• Email and SMS providers
• Analytics providers
• Advertising and measurement partners
• Fraud-prevention and security providers
• Professional advisers and service providers
• Government authorities or other parties when required by law or reasonably necessary to protect legal rights or safety

We do not sell personal information to third parties in exchange for money.

Certain disclosures involving advertising or analytics technologies may be considered a “sale,” “sharing,” or targeted advertising under some state privacy laws even when no money is exchanged. Where applicable law provides a right to opt out of those activities, we will honor legally valid requests as required by law.

When you purchase tickets, our ticketing and payment providers may collect information such as your name, email address, telephone number, billing details, payment information, ticket selections, transaction amount, and purchase history.

We and our providers may use this information to process your transaction, deliver tickets, prevent fraud, provide customer support, communicate information about your purchase or event, and maintain required business records.

We may send transactional emails relating to purchases, tickets, event updates, customer service, or other requested services.

We may also send promotional emails where permitted by applicable law.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails. Unsubscribing from marketing emails will not prevent us from sending transactional or service-related communications.

Mobile phone numbers and SMS consent are not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Phone numbers may only be shared with service providers that help us deliver SMS messages.

If you choose to receive SMS messages from Hush Haunted Attraction, we may send transactional or promotional text messages consistent with the consent you provided.

Message frequency may vary. Message and data rates may apply. Reply STOP to opt out.

Mobile phone numbers and SMS consent are not sold or shared with third parties or affiliates for their own marketing or promotional purposes. We may disclose telephone numbers to service providers that assist us in delivering SMS communications.

Some browsers provide a “Do Not Track” or DNT setting. Because there is not currently a universally accepted standard governing how websites should respond to traditional DNT signals, we do not currently respond to DNT signals in a uniform manner.

Third parties may collect information about your activity on our website through cookies, pixels, tags, or similar technologies for analytics, advertising, measurement, or related purposes.

Where applicable law requires us to recognize an opt-out preference signal, such as Global Privacy Control, we process qualifying signals in accordance with applicable legal requirements.

Depending on where you live and which privacy laws apply, you may have rights concerning your personal information, which may include rights to request access, correction, deletion, or information about how your personal information is used or disclosed.

Certain laws may also provide a right to opt out of particular uses or disclosures of personal information, including certain advertising-related activities.

To submit a privacy-related request, contact:

info@hushhaunt.com

We may need to verify your identity before processing certain requests. We will respond to valid requests as required by applicable law.

You may also use available browser, device, or third-party settings to manage certain cookies or advertising technologies. Disabling cookies or similar technologies may affect some website functionality.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining transaction and business records, complying with legal obligations, resolving disputes, preventing fraud, and enforcing agreements.

Retention periods may vary depending on the type of information and the reason it was collected.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no website, transmission method, or electronic storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If we learn that we have collected personal information directly from a child under 13 without legally required authorization, we will take reasonable steps to delete it.

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, content, or practices of those third-party websites or services. We encourage you to review their privacy policies before providing information to them.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technologies, or legal requirements.

When we make changes, we will update the effective date shown at the top of this page.

Our current Privacy Policy applies prospectively from its stated effective date.

If you have any questions or concerns about this Privacy Policy, please contact us at:

Hush Haunted Attraction
info@hushhaunt.com

For our Terms & Conditions, visit Terms & Conditions